Cancellation Policy

Satori 24-hour Cancellation Policy


Satori Urban Wellness (also known as Satori Health & Wellness) requires 24 hours notice* to change, cancel, or reschedule treatments. No shows are also included as missed appointments.


If you are unable to provide this notice, Satori Urban Wellness may charge up to the full cost of the treatment.


What happens if my situation is an emergency?

If your situation is an emergency, please contact us immediately so that we can treat your specific situation with personal attention. Work and other personal conflicts are not considered emergencies.


Why is this policy in effect?

The 24-hour cancellation policy allows us, as a small business, to provide top quality healthcare to those in need and allows our therapists to make their chosen profession a viable career.


How do I cancel or reschedule an appointment?

Please phone the clinic at (416) 972-9355 to cancel an appointment. You cannot cancel an appointment on-line with less than 24-hours of the schedule time.


What happens if I don’t receive a reminder phone call or email?

Reminder phone calls and emails are a courtesy only and do not impact the 24-hour cancellation policy. Please remember your scheduled appointments.


We appreciate your understanding this matter.